Gators,
Just in time for the Holidays we have some great announcements for you. Our new, easy to use Website Builder is available for you!
Introducing our new Website Builder – BaseKit:
To get started creating your professional looking website, simply login to your control panel (cPanel) and on the left hand side you will see the "Website Builder" icon. From there simply click on it to get started.
Key Features of our new Website Builder:
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Easy to use, Drag and Drop Site Design / Website Builder.
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Powerful Widgets and Apps integration (Facebook, Twitter, Google Maps, YouTube, many more).
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Professional Templates and designs to customize.
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Full HTML/CSS Controls.
Here is a getting started guide to using our new Website Builder: http://support.hostgator.com/articles/hosting-guide/publish-your-site/basekit/logging-into-basekit
Here are more BaseKit help guides available for you: http://support.hostgator.com/categories/hosting-guide/publish-your-site/basekit/
Happy Holidays from HostGator:
2011 has been an amazing year for us and our clients. We wanted to simply say thank you for your continued business. It has been a true pleasure to work with each and every one of you and we hope you are having the Happiest Holidays and a wonderful New Year from all of us at HostGator!
5 Million Live Chats!
On November 29th, 2011 at 9:21:23pm CST we hit 5,000,000 LiveChats. Five million chats!
In late July, we began a new ratings system which was intended to gauge our first contact resolution. In other words, were we able to successfully resolve the issue which brought you into LiveChat, during the actual chat?
This is a metric that we take very seriously. Resolving any issue upon first contact provides our clients with the most expedited resolution possible.
The initial two weeks of our new ratings system produced the following numbers:
Total Chats: 76,485
Total Chats Rated: 30,079
Resolution Rate: 92.08% (already a wonderful number and a great starting point)
The most recent two weeks prior to this writing looked like this:
Total Chats: 50,444
Total Chats Rated: 27,153
Resolution Rate: 92.90%
Between August and November of this year, we have increased our ratings in LiveChat from a 92.08% First Contact Resolution to a 92.90% First Contact Resolution! Furthermore, the total number of chats decreased by over 26,000, while the percentage of rated chats increased. This means we had a much higher percentage of people rating our performance combined with less overall people requiring our assistance, indicating our continued efforts to improve the support we provide is working.
We continue to dedicate ourselves each and every day to the goal of improving our industry-defining and award-winning support! These numbers would highly suggest that our aim towards this goal remains true.
Chats aside, we have also taken well over 1.6 million phone calls.
We'll see you on the other side of 10,000,000!
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SOPA Must Die!
SOPA, aka H.R. 3261 is a bill right now in the House sponsored by R-TX Lamar Smith. It's not just any bill though, it's a bill that would allow the USDOJ, RIAA, MPAA and anyone else who lobbies for the entertainment industry to effectively censor the internet to suit their needs.
Please see our stance against SOPA on our blog at http://blog.hostgator.com/2011/12/22/sopa-must-die/
We here at HostGator support a free internet. An Internet in which free information and unhindered distribution of said information is an unalienable human right. Do the same, contact your representative and tell them to vote NO on SOPA.
HostGator Named a Top 10 Best Place to work in 2011 in Austin by the Austin-American Statesman.
HostGator was ranked as one of the top 10 workplaces in Austin as voted on by our employees. Come work with us and see what makes us a great place to work!
HostGator ranked in the Fast-Tech 50!
Adam Farrar, HostGator's Regional Director was recently interviewed by the Houston Business Journal. HostGator was ranked #31 on the Fast-Tech list as one of the fastest growing companies for 2011!
See the interview here: http://www.bizjournals.com/houston/print-edition/2011/12/02/2011-fast-tech-50-no-31-hostgatorcom.html
We're Hiring! Become a Gator!
We're growing faster than ever, and still searching for Linux Administrators and Jr. Admins with experience in cPanel/WHM. If you'd like to get paid for doing what you already have a passion for, go ahead and check out our jobs page: http://www.hostgator.com/jobs.shtml
Not experienced in Linux administration? Not a problem! We STILL WANT TO PAY YOU! You can earn money by simply referring potential candidates that successfully complete 6 months of full-time employment.
We are currently offering $2,500 for each qualified Administrator that you refer to us. For more information about this, and to get started with your referrals, visit our referral page: http://www.hostgator.com/employee-referral.shtml
We are looking for Perl / C Developers!
Perl / C Developers:
We are now hiring Perl / C Developers in Austin, TX. Relocation, competitive salary, and full benefits are provided. Please email dev@hostgator.com to apply today.
Do you know someone who needs web hosting? Do you want to make money?
Join our affiliate program and get paid for sending people to HostGator! Refer your friends, family, co-workers, or anyone who needs web hosting, and you will receive up to $125 per referral! Simply sign up at: http://www.hostgator.com/affiliates.shtml
That's all for this month.
Thanks, from the HostGator team!
